CHAPTER-12-CONSUMER PROTECTION-004

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Unit XII: Consumer Protection

• Importance of consumer protection.

• Consumer rights.

• Consumer responsibilities.

• Ways and means of consumer protection – Consumer awareness and legal redressal withspecial reference to the Consumer Protection Act.

• Role of consumer organizations and NGOs.

Questions12 Questions
Duration15 Minutes
Negative Marks1 Marks
Positive Marks5 Marks
Paid/FreePaid
Amount5