Privacy Policy

THE EXAMTUBE.COM is a digital exam preparatory plateform under the ownership of M/S FRANK CONNECT PVT LTD. Here we conduct online Test Series and also provide support materials for those who aspire to qualify entrance tests for different streams like NTSE, NDA, NEET, IIT-JEE, DUET, JSTS, JNVET and many more like these. We respect your right to privacy while being fully committed to fight spam. Please read the following statement to learn about our information gathering and dissemination practices.

Note

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this website you agree to be bound by the Terms and Conditions of this Privacy Policy. If you do not agree please do not use or access our website. By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection and Use of Personal Information

THE EXAMTUBE.COM may, in the course of or for the purpose of facilitating the provision of services to users, collect various personal information such as email addresses, names, phone numbers, mobile numbers, date of birth, address communication, educational and professional qualifications, data shared on social networking sites, as well as responses to survey forms, contests, quizzes and other marketing and promotional activities organised by THE EXAMTUBE (“Personal Information”). The personal Information you submit to receive information and Services from THE EXAMTUBE will never be disclosed to any third party. Provided however, that THE EXAMTUBE may provide such personal Information or part thereof, to the extent required to facilitate the performance of Services to users of THE EXAMTUBE'S Services, to its employees, affiliate entities, franchisees, sub-contractors, collaborating universities or educational institutions, third party email service providers providing marketing support to THE EXAMTUBE consultants etc. each of which shall be under a strict obligation to maintain the confidentiality of such Personal Information. Provided further, that the obligation to maintain confidentiality of Personal Information will not extend to any information that was publicly known and generally available in the public domain prior to the time of disclosure by you; or to information which becomes publicly known and generally available after disclosure by you through no action or inaction of ours; information which is already in our possession at the time of disclosure by you; is obtained by us from a third party without a breach of such third party’s obligations of confidentiality.

We undertake not to provide any one other than THE EXAMTUBE/FRANK CONNECT your contact details, including your e-mail ID, unless and until you enter it yourself. However, people / organisations whose e-mail IDs are obtained by us through this site may be included in our own mailing list for communications on our product / services, innovations and relevant news. Recipients of such communications, however, will be free to unsubscribe from our mailing lists at any time simply when through using “Unsubscribe” link at the bottom of the mail. We also undertake not to make any individual or organisation other than our authorised Associate/s, privy to the contents of any correspondence with us irrespective of whether the correspondence is made electronically through this site or by conventional means.

Notwithstanding the above, with respect to all Users, THE EXAMTUBE/FRANK CONNECT and their Associates reserve the right to disclose any Personal Information, content, records, or electronic communication of any kind (including personal information transmitted through our site) in one or more of the following circumstance:

• To comply with any law, regulation, or government order;
• To help prevent and detect identity theft, fraud and other potentially illegal acts;
• If such disclosure is necessary to operate THE EXAMTUBE/FRANK CONNECT, or any of its business units, or its Associates or for the purpose of providing joint or co-branded services with the FRANK CONNECT/THE EXAMTUBE;
• In case we plan to merge with, or be acquired by another business entity, we may share or sell such information with such entity, or in case of re-organisation, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this or any equivalent privacy policy with respect to your personal information;
• To protect the property and/or legitimate rights of the FRANK CONNECT/THE EXAMTUBE or its associates, investors, customers, employees and suppliers.

Use of cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the ‘lifetime’ of the cookie, and a value, usually a randomly generated unique number. When you visit our website we send you a cookie. Cookies may be used in the following ways:

• To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements, including for the purpose of matching your preferred interests or to avoid showing you the same adverts repeatedly.
• To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Two types of cookies may be used within this website: ‘session cookies’, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and ‘persistent cookies’, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Disabling/Enabling Cookies

You have the choice of accepting or declinining the cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

There are a number of ways to manage cookies. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences. Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as ‘P3P’ features (Privacy Preferences Platform).

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

• Open Windows Explorer
• Click on the Search button on the Tool bar
• Type ‘cookie’ into the search box for Folders and Files
• Select My Computer in the Look In box
• Click Search Now
• Double click on the folders that are found
• Select any cookie file
• Hit the Delete button on your keyboard

If you are not using Microsoft Windows Explorer, you should select cookies in the Help function for information on where to find your cookie folder.

IP Addresses

Your IP address maybe used to fix problems that may arise in our server or for statistical analysis which can help us to create a better experience for our users.

Payment Security

We do not collect any payment information on our website. Our payment gateway transactions are handled by multiple third party payment gateways, which have adherence to the highest levels of network and information security compliance. This ensures that your account information is well protected and completely secure. However, THE EXAMTUBE/FRANK CONNECT is not responsible for the privacy practices of the third party payment gateways and in the event of breach of any applicable law, unauthorised disclosure or misuse of payment information by such third party payment gateways, we shall not be liable in any manner whatsoever. THE EXAMTUBE/FRANK CONNECT also uses cash on delivery services for collection of payments from the customers. However, we are not responsible for the privacy practices of the companies that we use to execute cash on delivery transactions and in the event of breach of any applicable law, unauthorised disclosure or misuse of payment information by companies, THE EXAMTUBE/FRANK CONNECT shall not be liable in any manner whatsoever.

Third-party Links/Websites

THEEXAMTUBE.COM website may contain links to other websites. It is not responsible for the privacy practices or the content on the third party websites.

Course Creation

Once you’ve initiated the process of creating a course on THEEXAM.COM, following conditions apply:

- Being the creator of the course, you are solely responsible for the content of the course and hold an independent authority of the content. It doesn’t hold any responsibility for any content uploaded on the website.

- EduRev will have the final authority to review the courses before publishing them on the website/app and can also remove any content/course from the website if there’s any inappropriate content. THE EXAMTUBE/FRANK CONNECT holds the final discretion to keeping any content on the platform.

- Though we provide complete assistance and technical support for creating an ideal course, our roles and responsibility are confined only to providing the required technology. Uploading Content in an appropriate manner is the responsibility of the Course Creator.

- Even though our algorithms are designed in a manner to promote quality content over the platform and THE EXAMTUBE/FRANK CONNECT doesn’t hold any liability to promote/market any course published on the website. That said, analytical data will be shared on the platform (or otherwise) with the course creator to help them improve their courses according to the need of the audience. Also, it is open to collaborating for Course Promotions.

- For putting paid content/courses, a Master Service Agreement needs to be signed by both parties to proceed. Paid courses will only be launched after the final approval from THE EXAMTUBE/FRANK CONNECT and all the hold conditions also hold true for the same. For discussing more on the same, we can easily be reached on support@theexamtube.com

Use of YouTube Videos and API

We follow all YouTube Terms and Conditions in accordance with the Terms of Service of Google/YouTube which can be checked at the following links: https://policies.google.com/privacy, https://www.youtube.com/static?template=terms

Use of Facebook

When you sign in or create account on our App and Website using your Facebook account, we will have access to certain information such as your name, profile picture, gender and email address (if there is one associated with your Facebook account), in accordance with the authorisation procedures determined by Facebook. We use this data to create your EXAMTUBE account. If you want us to no longer have access to this data, you must delete your EduRev account entirely by requesting at support@theexamtube.com

How to unsubscribe your contact number from getting any SMS from THE EXAMTUBE/FRANK CONNECT?

If you wish to remove your contact number from getting any updates from EduRev, you can simply send us an email to support@theexamtube.com with your contact number and typing unsubscribe along with it. For Example: {UNSUBSCRIBE xxxxxx1234}

Collection and Use of Personal Information

EXAM TUBE/FRANK CONNECT reserves the right to use your contact details (your email and contact number) to send you updates about feature updates and offers valid for you.

Refund and Cancellation Policy:

We want you to be satisfied, so all courses purchased on EXAMTUBE can be refunded within 24 hours of placing the order. The request has to be made at support@theexamtube.com with your email ID and Phone number along with the details of the course purchased. Orders paid by Credit/Debit Card/UPI ID/WALLET will be refunded by credit back to the Source whichever it is within 48 working days and the refund will reflect in the next statement Orders paid by net banking accounts will be credited back to bank account. For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.

**A refund cannot be claimed more than once and is also subject to extreme usage.